Payment & Delivery
How To Order And Pay For Products via Payfast (www.payfast.co.za)
2. Direct Deposit
For Direct Deposit, please make payment to the following FNB Account
Use your Name and Surname as reference
Send proof of payment to email@example.com or firstname.lastname@example.org
Include your order details ( eg which kit, how many kits etc.)
Remember to Send your FULL POSTAL DETAILS (including postal code,Province, telephone no etc.)
Collections will be available very soon
ALL PRODUCTS ARE IN STOCK RIGHT HERE IN SOUTH AFRICA
Delivery times are only an estimation.
Normal post R45 (Not available anymore)
Speed Service R84 (2-3 Days Estimated)
Postnet to Postnet R109 (2-4 Days Estimated)
Courier to door R129 (2-3 Days Estimated)
We recommend chosing Postnet or Fastway at checkout instead of Normal Post and Speed Service because of regular SAPO strikes, loss or damage of products etc. but we will insure all shipping for free and we will replace any product that is lost or broken during delivery (only for postnet and courier).
A tracking number will be sent the same day or the following day after payment clears, but please allow 1 to 2 working days, most of the time orders are sent the following day depending on the time the order was received, excluding weekends and public holidays.
PLEASE NOTE: We will ensure that parcels arrive safely to you, but we can NOT be held responsible for any courier delay due to your area or our area's courier depot because we do not have control over the courier or transist time.
If you have a query or a suggestion about a faster courier service to your area then please contact us so that we can get a quote from them to ship to you. The following link is the contact details to fastway depots nationwide, please chose a depot closest to you when inquiring about your tracking number - http://www.fastway.co.za/contact-us/contact-depot, Our closest depot is the Klerksdorp depot, our identity can also be verified by callin this depot: http://www.fastway.co.za/klerksdorp
You may also request recent tracking numbers of other clients in your local area or closest to you, to determine the delivery route and time-frame.
Currently we only ship to South Africa and the following neighbeouring countries: Namibia, Botswana, Zimbabwe. Orders can still be placed for addresses outside of these areas, however we will need to get a quote for delivery to your country.
If you have not received your package after 5 days via a courier/postnet/speed service or 7 days via normal post, there could be a problem with delivery. Please contact us so we can follow up with the couriers. If there's is no tracking information provided after 3 days then please contact Us to check with our dispatch.
- How to check if a Website is SAFE / SECURE / LEGITIMATE: http://www.wikihow.com/Find-if-a-Website-Is-Legitimate
- BE SAFE SHOPPING ONLINE:
VERIFIED BY THAWTE
Use these links to see random tracking numbers in order to estimate delivery time to your location
Any and all of the tracking numbers above can be verified by contacting Fastway Klerksdorp courier via this link
Out of stock products (Products listed are always in stock Unless there is a message on the homepage about out of stock products)
NOTE: HCG is tempetature sensitive and needs to be refrigirated at all times, so returns must be within 7 days of delivery via next day courier at buyer's cost. HCG will be tested for potency on arrival to make sure it was stored as required during those days.
You should expect to receive your refund within two to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. If you need to return an item, simply contact us. If you need to exchange, simply email email@example.com, include: your name, order number, the items you would like exchanged, and a customer support representative will get back with you shortly to get you the items you've requested.
WE WILL FOLLOW UP AND INQURIE ABOUT ANY DELAYED PARCELS, BUT IT IS ALSO A CLIENT'S RESPOSIBILITY TO INQUIRE ABOUT ANY DELAYED DELIVERIES WITH COURIER. http://www.fastway.co.za/klerksdorp
WE OFFER FULL NO QUESTIONS ASKED MONEYBACK GUARANTEE IF UNSATISFIED, BUT ONLY AFTER ITEMS HAS BEEN RETURNED BY COURIER AT BUYER'S COST
WE OFFER FULL MONEY BACK OR REPLAEMENT IF ITEM IS BROKEN DURING DELIVERY, PICTURE MUST BE TAKEN AND BOTTLE CONTENTS MUST SHOW IN THE PRICTURE FOR COURIER INVESTIGATION