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Payment & Delivery

How To Order And Pay For Products via Payfast (www.payfast.co.za)

Click the "Add to cart" button (on the product page) , then click "Continue Shopping"  if you would like to buy/add more products.  Once you are happy with the item(s) in your Shopping Cart,  Click on the "Checkout" link in the lower right corner. Fill in all your necessary contact and delivery details, choose shipping method, click "Continue".

You will be redirected to payfast where you can choose your payment method (click here to learn more about payfast payment methods). You will see our VERIFIED BY PAYFAST status when paying (you may also contact payfast to verify). Payfast will guide you through the payment process, then return you back to you order information. The following day you will receive your tracking number.

 

Verified by DUNS - TOPPC IMPORTS AND EXPORT (PTY) LTD

We are also verified by  Thawte Security, Payfast and Dun and Bradstreet (DUNS) 

https://mycredit.dnb.com/search/?busName=Toppc+Import+and+Export&address=&city=&zip=&country=SA&searchType=advancedCompanySearch&dunsLookup=1

https://www.payfast.co.za/b/std/security

PayFast is committed to keeping you and your information secure. We have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.

 

 

  • We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.
  • 3D Secure is in place for all credit card transactions.
  • All sensitive info is encrypted within our own database.
  • We run penetration testing on our system on a weekly basis to look for vulnerabilities. We are only required to do it once every three months, but we run it every week.
  • Our entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.
  • We also have an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.
HOW IT WORKS
 
 
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Extended Level SSL with 256-bit encryption by thawte.com

 

 

 

 

 

 

 

 

 

 

 

 

Payment methods

EFT, Bank Deposit and Debit / Credit Cards accepted via payfast

1.  PAYFAST: (Please read instructions above!)

 

                      

Click here to find out more about PayFast payment method

 

 

2.  Direct Deposit

For Direct Deposit, please make payment to the following FNB Account

Use your Name and Surname as reference

Send proof of payment to admin@buyhcg.co.za or info@buyhcg.co.za

Include your order details ( eg which kit, how many kits etc.)

Remember to Send your FULL POSTAL DETAILS (including postal code,Province, telephone no etc.)

 

FNB
 
FNB Acc Name  : HCGOOD HEALTH (PTY) LTD
 
FNB Acc no       :  63030543002
 
Branch code     : 250655
 
Reference     : Name/Initial and Surname or OrderNumber

 

 
OR
 
 

NEDBANK

Nedbank Acc Name :  HCGOOD HEALTH (PTY) LTD
 
Nedbank Acc no      : 1229272682
 
Branch code            :  198765
 
Account type           : Cheque / Current
 
Reference           : Name/Initial and Surname or OrderNumber

 

3. Collections

Email: info@buyhcg.co.za

Collections will be available very soon

 

ALL PRODUCTS ARE IN STOCK RIGHT HERE IN SOUTH AFRICA

Delivery times are only an estimation.

DELIVERY Methods

Normal post R45  (Not available anymore)

Speed Service R84  (2-3 Days Estimated)

Postnet to Postnet R109  (2-4 Days Estimated)

Courier to door R129  (2-3 Days Estimated)

 

We recommend chosing Postnet or Fastway at checkout instead of Normal Post and Speed Service because of regular SAPO strikes, loss or damage of products etc. but we will insure all  shipping for free and we will replace any product that is lost or broken during delivery (only for postnet and courier).

A tracking number will be sent the same day or the following day after payment clears,  but please allow 1 to 2 working days, most of the time orders are sent the following day depending on the time the order was received, excluding weekends and public holidays.

PLEASE NOTE: We will ensure that parcels arrive safely to you,  but we can NOT be held responsible for any courier delay due to your area or our area's courier depot because we do not have control over the courier or transist time.

If you have a query or a suggestion about a faster courier service to your area then please contact us so that we can get a quote from them to ship to you. The following link is the contact details to fastway depots nationwide, please chose a depot closest to you when inquiring about your tracking number - http://www.fastway.co.za/contact-us/contact-depot,   Our closest depot is the Klerksdorp depot,  our identity can also be verified by callin this depot:  http://www.fastway.co.za/klerksdorp

You may also request recent tracking numbers of other clients in your local area or closest to you, to determine the delivery route and time-frame.

Currently we only ship to South Africa and the following neighbeouring  countries: Namibia, Botswana, Zimbabwe. Orders can still be placed for addresses outside of these areas, however we will need to get a quote for delivery to your country.

If you have not received your package after 5 days  via a courier/postnet/speed service or 7 days via normal post, there could be a problem with delivery. Please contact us so we can follow up with the couriers. If there's is no tracking information provided after 3 days then please contact Us to check with our dispatch.

 

 

 

VERIFIED BY THAWTE

 

Any and all of the tracking numbers above can be verified by contacting Fastway Klerksdorp courier via this link

http://www.fastway.co.za/contact-us/contact-depot

 

Out of stock products (Products listed are always in stock Unless there is a message on the homepage about out of stock products)

Out Of Stock products will also be marked with a gren Pre-Order sign next to the product's "stock availability"
Pre-orders can take anywhere from 7-12 work days to be delivered to our offices, thereafter normal delivery times apply.

Our pre-order service is a "best effort" service which means that we will do everything possible to ensure your order reaches you before 15 work days - however if things do go awry you can rest assured that we will keep you informed.

Payment - payment for pre-orders will be taken when your order is placed. Once payment has been received you order is confirmed and stock is allocated.

Delivery - once your imported pre-order is delivered to our offices, we will the dispatch it to you and send you the tracking number. We will dispatch your order based on the original delivery method selected when the order was placed, i.e. courier or postal service.

 

RETUNRS AND REFUND POLICY

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

NOTE: HCG is tempetature sensitive and needs to be refrigirated at all times, so returns must be within 7 days of delivery via next day courier at buyer's cost. HCG will be tested for potency on arrival to make sure it was stored as required during those days.
You should expect to receive your refund within two to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. If you need to return an item, simply contact us. If you need to exchange, simply email info@buyhcg.ci.za, include: your name, order number, the items you would like exchanged, and a customer support representative will get back with you shortly to get you the items you've requested.

TERMS OF DELIVERY
 
UNDER NO CIRCUMSTANE CAN WE BE BLAMED FOR COURIER DELAYS IF THE ITEM IS TRACEABLE AND COURIER HAS CONFIRMED THA PRODUCT IS ON THE WAY, WE HAVE NOT PARTNERED WITH ANY COURIER TO HAVE POWER OVER THEIR SPEED OF SERVICE.
 

WE WILL FOLLOW UP AND INQURIE ABOUT ANY DELAYED PARCELS, BUT IT IS ALSO A CLIENT'S RESPOSIBILITY TO INQUIRE ABOUT ANY DELAYED DELIVERIES WITH COURIER. http://www.fastway.co.za/klerksdorp

WE OFFER FULL NO QUESTIONS ASKED MONEYBACK GUARANTEE IF UNSATISFIED, BUT ONLY AFTER ITEMS HAS BEEN RETURNED BY COURIER AT BUYER'S COST

WE OFFER FULL MONEY BACK OR REPLAEMENT IF ITEM IS BROKEN DURING DELIVERY, PICTURE MUST BE TAKEN AND BOTTLE CONTENTS MUST SHOW IN THE PRICTURE FOR COURIER INVESTIGATION

 

 

 

 

 

 

 

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